FAQs

When should you consider a nursing home for your loved one?

The time may have come where both medical and personal care needs have become too great to handle at home or in an independent or assisted living community. Your loved one may need a higher level of care and may have shown decreasing signs with what

Their baseline used to be either mentally, physically or both.

How do I pay for a bed at your facility?

For long-term care, we offer both Medicaid or private pay for those who don’t qualify financially for Medicaid. Some pay for the bed through a long-term care policy. For short-term rehab, most insurances and Medicare will cover your stay for a certain period of time. Some insurances require an authorization prior to being admitted.

How do I apply or know if I qualify for Long Term Medicaid?

Our business office manager will help you through this process and help you complete the application to see if the resident qualifies. We are happy to provide a checklist for you to gather the information prior to making an appointment.

What type of insurance do you accept?

We currently accept Medicare, Medicaid, and most HMO insurances. Every HMO policy is different so in order to answer this, we would need to run an insurance check prior to admission.

What is included in Long-Term Care?

You can find this information on our Services and Amenities tab under the sub-tab Long Term Care.

What is included in the STAR suites if I come for skilled nursing? What does skilled nursing cost?

You can find this information on our Services and Amenities tab under the sub-tab S.T.A.R. Suites. The cost of skilled nursing varies depending on where you live and what level of care is provided. Many insurances will pay for your skilled nursing costs up to a certain amount of days based on your policy. We encourage you to contact your insurance company and inquire.

What is the difference between long-term care and skilled nursing?

Long-term care is permanent placement in our facility for someone needing 24-hour care. Skilled nursing and skilled rehabilitation (SNF) is a short-term stay or short-term rehab, usually paid for by Medicare or your insurance, that refers to a resident’s needs for care or treatment that can only be done by licensed nurses or therapists to treat, manage, observe and evaluate your care. Examples of skilled nursing needs include complex wound care, intravenous injections, physical therapy, occupational therapy and speech therapy.

What are the steps to get into the facility? Is there a waiting list?

Our staff will need to evaluate both medically and physically, the potential resident to make sure we can meet their needs. If someone is coming from a hospital setting, the social worker will send the appropriate paperwork for evaluation. If someone is looking to be admitted from another type of facility, the facility will need to send over the appropriate paperwork for evaluation. If someone is looking to come from home, we can provide a packet for the primary care physician to fill out and send to us for evaluation.

For long-term care, the potential resident must also qualify through the State by answering a series of questions for nursing home placement. We typically have a waiting list and have no pattern to project how long it will be. We suggest you get all of the paperwork in order as soon as you can for evaluation.

If the resident is already in our S.T.A.R. Unit and requires long-term care placement prior to discharge, the resident moves to the top of the wait list since they are already living in the facility and have been evaluated.

What types of items do I bring from home?

Long-term care residents will need clothing labeled along with toiletries. Some rooms can accommodate a chair or additional furniture. TV, cable, and phones are not provided for long-term care resident rooms. There are no phone jacks in the rooms but residents can use a cell phone in the facility or use the house phone at the nurses’ station.

Pictures, decorations, and clocks are other suggestions.

S.T.A.R. Unit residents will need clothing labeled along with toiletries.

What are visiting hours?

We welcome visitors and do not have set visiting hours, however, we encourage, especially those visiting the S.T.A.R. Unit, to leave by 9:30 p.m. since the resident will be tired from therapy and will need their rest. Doors lock at dusk and you will be required to use the coded keypad. We do ask that visitors are mindful of other residents and especially roommates when choosing to visit.

Can the resident leave the facility?

For long-term care residents, we ask that you notify the staff and sign the book prior to check out. It is the responsibility of the facility to ensure that all residents remain safe and secure while residing with us. Those residents paying private pay have no restrictions on the number of days they can use. Medicaid residents are only allowed 15 days (a day is within a 24 hour period) a year by the State.

S.T.A.R. Unit residents cannot leave the facility or be checked out, unless there is a scheduled appointment.

What do I do if I have questions or concerns?

Our primary concern is that you feel comfortable and that your needs and the needs of the resident are being met. Please don’t hesitate to ask questions or raise concerns with our staff. We are here to make sure you are completely satisfied and to take care of those in the building to the best of our ability. We want to address all issues in a timely manner. Our Social Services Director that you can speak with if you need to address an ongoing issue. Our

Administrator and Director of Nursing also have an open-door policy; however, we encourage you to speak directly to the department supervisors first to resolve issues.

Do you help me find placement if needed after skilled services are completed?

Yes. Our Social Services Director handles all of the discharge planning. If your initial plan of care for discharge has changed, please let the director know. We are happy to assist in providing you a list of options once you finish services with us.

How often is the resident checked on?

Our policy is to check on each resident at least every 2 hours; however, we try to get to the call light buttons as soon as possible.

What is your staff to resident ratio?

This number changes based on the census but the building is always staffed above the state requirements.

How can I schedule a tour and get more information?

Feel free to call us, email us or just stop in! There is always someone who can show you around.